Cancellation & Refund Policy

 

Semester Classes:

This is a collection of classes where your tuition has been broken into monthly payments and you pay for the whole series before or on the 1st class of each month. There will be no refunds or prorating for missed classes. If a class is missed due to illness or family emergency, the student will be given the option to schedule a make-up session. A student will be provided 2 make-up session opportunities per semester. A session is defined as an opportunity to come into the studio work on unfinished projects from the semester. If the student has no unfinished projects, a make-up session will not be scheduled. A make-up session does not guarantee one on one time with an instructor, nor does it guarantee a full hour is needed to work on unfinished projects.  Students with extenuating circumstances will be handled on a family/student basis. Make-up class requests are based on instructor availability. Make-up policies are a courtesy extended to our students as we know life can throw curveballs. If a student/family chooses to abuse this policy, we reserve the right to revoke make-up opportunities to individuals and/or entire classes. If the whole semester class is canceled by the studio, full refunds will be issued to students. If a single class is cancelled by the studio, a make-up date will be provided. High demand classes may require a deposit to hold your spot. This deposit will be applied to your overall tuition. No refunds will be given on deposits to hold your student's spot should you cancel.

 

Workshops:

There will be no refunds on workshop registrations. A courtesy call or email 24 hours in advance is appreciated. If a student cannot attend a scheduled workshop, the materials will be prepared as a take home kit, and students may pick up supplies at their convenience.

 

Camps:

Refunds will only be given if there is a waiting list with a student who agrees to take your place. If not, no refund will be issued. You will have the option to move your registration to a different camp week with open availability. Birthday Parties: Every effort will be made to provide an alternate date available, when possible. If a party is cancelled by the guest after booking, the guest will forfeit their $100 deposit.

 

Private Lessons: 

When a private lesson is booked, the studio is setting aside an instructor for your one on one experience. While life happens and things come up, it is expected that the student will keep their appointment or notify the studio in a timely manner. If a student needs to cancel or change their appointment, we ask for at least 24 hours notice. Cancellations less than 24 hours notice will be charged a $10 cancellation or rescheduling fee that will be added to your next appointment fee. No new lessons will be scheduled until outstanding fees have been paid. No-Show students (those who just don't show up to a lesson) will be charged the full missed lesson. No additional lessons will be scheduled until outstanding fees have been paid. Emergency situations will be assessed on an individual basis. 

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Retail Return and Refund Policy:

Items purchased in the studio may only be returned for a refund if unopened and unused and a proof of purchase (receipt or record of purchase) is provided. *** All refunds will be returned in full, minus processing fees ***

 

Other Important Stuff...

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Pottery & Ceramics:

When engaging with clay or ceramics at our studio, you acknowledge that working with clay is a unique art medium and the results can be unpredictable. While we teach good practices in pottery, sometimes the Clay & Kiln gods have a mind of their own and items don't always result in what we hoped for. In the event that a clay piece breaks or doesn't result in the envisioned idea, the studio staff will do everything within their power to solve your concern. You acknowledge that working with clay comes with its own inherent risks and this is part of the artistic process. 

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Picking Up Pottery:

Student or Customer will be contacted when their pottery is ready for pick up. Studio staff will make contact via phone, email or text using the contact info provided by the customer/student. Staff is not liable for illegible handwriting or mistakes on contact info. 

 

Student/Customer will be contacted no more than 3 times to pick up their pottery pieces. After 45 days, unclaimed pottery becomes property of Twisted Moon Studios. 

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Events with BYOB Alcohol Consumption:

BYOB Alcohol Consumption Waiver You release and agree to hold Twisted Moon Studios harmless from any and all liability and hereby assume all risk and responsibility and waive any claim or cause of action of any nature whatsoever arising while at Twisted Moon Studios or otherwise in the care of its staff. You further agree to indemnify and hold harmless Twisted Moon Studios, its agents, employees or contractors, whether paid or volunteer, against any and all claims which may arise from any injury to yourself while participating in this program, if you should choose to consume alcoholic beverages while within the studio premises. You agree that Twisted Moon Studios will not sell, serve, or store your beverages and you are responsible for your level of consumption as it relates to the safety of yourself and those around you within and outside the premise of the studio. You agree that you are of legal age to consume alcohol (21+ years old) in the state of Georgia. You understand that Twisted Moon Studios, LLC can ask you to leave the premises in the event you display disruptive, harmful, or excessive behavior. You agree that the consumption of your beverage is your choice and your responsibility, and Twisted Moon Studios, LLC and its agents, volunteers, or staff are not responsible for your consumption. You have read and understand the above policy and agree to comply with its provisions. You agree to these terms & conditions upon registering for your chosen event.